Customer Reviews
Worked with us to get my wife into a nice used CR-V. Bought our pilot there as well in 2008. So yes, we are repeat customers. Brian and Scott were great to work with and both went the extra mile. The car we found online did not work so Brian made the extra effort to find us inventory that wasn’t even on the sales lot yet (v recent trade-in). They worked with us on getting the paperwork signed with our busy work schedules and passed the batton back and forth seamlessly. Outstanding customer service. They will see us again in ...
Ira (salesman) was patient, knowledgeable, and helped me through the entire process. He made it the easiest car buying experience that I have ever had. Josh (finance) was honest and transparent during the purchase process. I would definitely purchase another car from Penske Honda:
Tom Hackman was amazing and very helpful, management was very friendly and easy to work with, finance could not have been any better on their part. Would gladly recommend
I enjoyed buying my new car from Penske Honda. I had a good experience with them for all the efforts to give the best service.
Took car in for a recall. Info received in the mail said it took about 30 minutes. When I arrived I was told it would take at least an hour and a half. Tons of cars arriving and pretty much full waiting room. Lucky for me a friend was available to pick me up so I didn’t have to stay. Still conscious of distancing and masks because of Covid. Just wasn’t comfortable being in what I considered a crowded room. Shuttle service was available but no divinities info about it’s run times, just go put your name on ...
We had a great experience. They are professionals. No pressure buying and professionalism. We purchased the used car and are happy with our experience. We got just the car that we needed.
A very enjoyable experience. Very friendly, courteous, helpful and knowledgable employees. My wife and I were treated with respect. Felt that the transaction was handled professionally and expeditiously.
Great service from porters and advisor was fantastic. He provided everything I needed to know and explained it completely. Mechanics were also great and fully took care of my car during maintenance.
Car wouldn’t start. Called dealer to see if they could assess the problem ASAP. Was able get a jump then drove straight to dealer with no appt. 50 min later I was out of there with the problem diagnosed, a new battery installed, and all the basics like fluids and lights and tires checked. Far exceeded my expectation on time it would take.
I was looking at a used car but decided to buy new. Great Salesman Joe and didn't take that long to clean car and do the paper work.
Deal was made quickly. Signing desk makes paperwork a lot easier. Selection was best in the area They had top line model other dealers didn’t have on their lot.
Great buying experience from penske honda. The salesman Mario Martinez went out of his way to complete the deal. So glad we stopped in just to look and later to buy. I would buy from him again. Dennis was superb inshowing how all the bells and whistles worked. Keep up the good work!
Angel worked with us and he is great. We’ve had him before and really like working with him. However, the waiting room is too small, not enough comfortable seating and coffee maker is a pain to deal with. Waiting room in old building was much better.
Chris McCrickhard is an outstanding asset to the Honda service department team. He was welcoming, helpful, kind, friendly, knowledgeable and clearly strives to provide outstanding customer service. He is a great ambassador for the Honda brand. I came to your dealership having had a terrible experience at another one. My faith has been restored that high quality service is alive and well! Thank you.
I bought my Honda Pilot at Penske Honda like I did with two other cars I bought there. It is an excellent dealership where we get outstanding service.
I gave only4 stars for quality of repair because, I had to turn around and go back because my low tire pressure light came on ... and service said that they forgot to reset it when checking my tire pressure , however they reset it and dbl. check my tire pressure. It was fine ... I was satisfied!
Found the truck on Car.com, decided to drive a few miles after our conversation with their sales representative and we are glad we made the trip. Had a great experience and would highly recommend this dealership.
Dropped in late on a Saturday afternoon and was out in 25 minutes for an oil change. Can always count on Penske Honda service dept.
They were easy to work with.They are very informative.They listen to what i was lookin g for. I love my jeep. And it suits my needs
Great service. Knowledgeable and friendly service attendant. Got into the express service and out in a timely manner. Would highly recommend the dealership for excellent customer service.
Friendly, professional and relatively painless. This was one of the best car buying experiences I have ever had. The inventory, staff and customer service was excellent
Buying my new car was amazing! Mario was excellent! He made sure I had everything I wanted and that my experience was excellent. If you need a new car, definitely go see Mario!
They said it would take an hour for the oil change to be finish from the time i drop the car but it was actually a hour from when i went in ti when i got out driving i am very happy with the timing of the service
I bought a pre-certified used Honda from this dealership. Within three months I was having issues with the sunroof and the rear latch. Within two years I had to replace The starter and fix the air conditioner. They offered to do nothing for me and corporate refused to do anything for me as well. It is a shame that they do not stand behind their cars
Recently purchased new Honda Insight Touring from Brian Burger. Third purchase from him. Excellent experience during sale and delivery. Dealer kept Covid issues forefront. Enjoying the vehicle.
Excellent experience. Great communication and on time work. Highly recommend everyone I worked with. I will utilize this team for future service. Thanks for the great experience.
This was a long distance sale and it couldn’t been smoother! Scott, his finance mgr, to John who delivered my car...all was seamless!
Excellent service. Everyone was very accommodating and courteous. I was also impressed with the customer service I received at the call center to set up the appointment
Very quick and easy process. Had the car back quicker than quoted and it had been washed. Very satisfied with the service. I highly recommend!
Quick, honest and efficient with repairs and oil change. Good price and done in less than an hour. Checked tires and washed the car. Greeted promptly and everything explained and very thorough.
Had a tremendous experience with Cody. He is very patient and not pushy. My first Honda and I love how I was treated. Highly recommended
I went to Penske looking for a new or used car since the car I had wasn't very dependable with having my 6 year old son in the car. Anyway, Song and Joe helped me explore my options and we found me a car that my son would be safe in and at a reasonable price. I will return to Penske. They will continue to have my business.
This dealership is amazing!! From the time we called to see if a particular car was in stock to walking into the dealership to driving home our new car...hassle free experience. We highly recommend this dealership!!!
Doyle was great to work with. He paid attention to my needs and delivered the best outcome for my situation. I’ve been leasing through Penske Honda for the last six years and it’s been wonderful.
Issac was great and knew everything about the Passport. He was respectful and allowed me the time to make a proper decision. Highly recommended young man.
Took the car in for routine maintenance B and 7. They did a great job in the time promised. Waiting area was updated for social distancing guidelines
Great service - repairs done and out the door 1/2 hour early. Been a Honda owner since 1984. Highly recommend the Penske service team - 5 star always
Always excellent service! My most recent visit was no different. In and out quick and everything was explained to me. Every interaction with every employee at Penske has always been exceptional.
Nick took great care of me and so did the Penske team! I’m doing all of my service and purchase needs here! I’ll tell anyone who will listen!
Found a deal too good to be true. Reached out and Gary Parish walked me through what was one of the most pleasant car buying experiences I've ever had. Low pressure, pretty fair on our trade, easy all digital paperwork. It was great. We drove almost 7 hours to buy this van, and would do it all over again.
Very good service on repairs done on my potential trade. Same good service on buying a new Pilot. Low pressure, Good staff and good salesman. Check them out.
Excellent experience. This was my second time buying from Penske. Counting assistance for a former co-worker, this is also the second time interacting with Song Park. He is very knowledgeable, courteous, and professional. I will return for my next vehicle.
My best review is that I keep using your people to service my van. I trust them because they always do it right. That alone should say something what I think of Penske Honda. Oh, one last thing, I hate taking surveys. If I didn't like you, I wouldn't keep coming back.
Amazing experience! It was flawless and had the best prices. Definitely would recommend Penske to all of my friends and family. Go check them out!
This was our fourth Honda purchased from Song Park for our family Song and his assistant provided excellent service. I will continue to use Song.
Started online then went to emails got the deal all done then I went looked at the vehicle. Scott Hiller was who I dealt with couldn't have been more pleased
It’s always a great experience when I go and get my van serviced! I get treated with so much courtesy and respect, truly love all the staff that work at this Honda location !!
Toby was very helpful. He even found me discounts! My car was repaired in one day! Thanks Toby! The new repair shop is state of the art
Excellent staff all around; from the receptionist, salesperson, sales manager (both of them) and service / parts department - they all contributed to my buying experience, with the Type R!
Sales Rep Tom Flack was knowledgeable and easy to talk to as was Dennis who guided us through the electronic features of our new vehicle. Would highly recommend. Also, kudos to both Penske Honda and Costco for their partnership to better serve Customers.
It was a good experience. I asked for paperwork to be ready so we did not have to stay long during this time of Covid 19. My salesman Song Park did a great job and we did the paperwork very quickly. We just had to wait for the finance department to finish with another customer.
Mario was the best sakes guy I ever dealt with in years. Love how genuine he was during the whole transaction. Great sales guy at the dealership.
Stopped in to buy a new Honda Civic Si and the team there made it really easy to accomplish total process was 1.5 hours with financing
Good customer service, clean and safe environment. Staff and customers all practiced social distancing and wore masks. This is the second vehicle that I have purchased from Penske Honda.
We went in for a routine oil change and were very happy with the speed and efficiency of the work done. We have always trusted Penske for our auto repairs. The facility was also extremely clean.
This was my first time at Penske...I needed a routine maintenance and recall service. It was really quick and efficient. They were honest about what actually needed to be done on my vehicle. I appreciated the transparency.
Great!! 100 percent satisfied!! The three people that helped us were friendly and courteous! DJ Smith helped her find just the right for her. Adam walked us through the leasing process. We were first timers. The older gentleman, dennis I think, did an excellent job of showing us how to use all the features!!
We had excellent service from everyone we encountered. We bought the car because of the demeanor and professionalism of Isaac. He was excellent and he answered every question we had. He wasn’t pushy but very patient with us. He is an excellent employee.
I decided I wanted a Honda CR-V Touring. Penske Honda had great reviews, and they had the color and interior I wanted, I emailed, and Song Park responded very promptly. We were able to work out many of the more stressful parts like price over the phone. When I went in, Song was waiting for me, and the process went very smoothly and quickly. Fastest car buying experience I’ve ever had. A pleasure working with the team.
Dealership was immaculate. Was easy to drop my car off the night before servicing. Work was completed much faster than estimated. Everyone inside and out wore masks. Protective plastic has been place on steering wheel, driver's seat and floor, which was removed as I watched. I felt as safe as a 65 year old could feel in these days of viral uncertainty.
I got my first Honda in 2011. I needed a bigger car, so I switched from the Civic to the CRV in 2016. Ira has been my sales guy both times, and I’ll continue to shop through him! The service advisors have always been helpful when I’m in for my regular maintenance or when I happen to run over a nail (or three). Kenny is the person I ask for to do my service outside of an oil change because he’s always thorough!
Always impressed with the efficiency and quality. Friendly service, fair assessment of repairs needed. Customers receive individual attention throughout the experience. Buying experience was equally efficient.
Penske Honda offers top quality repair service. The service advisors listen carefully to determine the problem, and they are always courteous. The repair work is performed in a timely way. I have never had a bad experience with the service department.
I would highly recommend Penke Honda! I had a great experience. I was looking for a new Honda Odyssey and found a 2020 used Odyssey Elite with only 98 miles! I live a hour and a half away and Eric Burlison worked with me over the phone and answered all my questions. Two days later I purchased my van. I would like to give a shout out to Cody for his assistance when Eric was not there and letting me look at the van and test drive it on my own! Also, Adam was wonderful when it came time to purchase the ...
Outstanding service by a professionals in a great business where we only buy our cars. We get first class service when we bring our cars in for service.
I recommend this dealer for your repairs, whether you bought your vehicle from them or not. My service advisor, Edward Matthews, made sure all maintenence and repairs were completed as discussed.
Excellent service and the staff is always friendly. I have been a customer for many years and highly recommend this dealership to anyone who is interested in a Honda.
Angelo and the team were excellent! Timely, informative and clean environment. I can count on the Honda team to be honest and provide great service!
Tom was awesome. He made the process easy and painless. His attention to detail while explaining the features of the CRV was excellent. This is my latest in a long line of Honda cars! Love Honda.
In August my 2016 Pilot, bought at Penske Honda, started having an intermittent “Keyless Start System Problem” error. I needed some information: what it meant, how bad a problem (require a tow?), etc. so in early September I used their website’s “Leave a Message” feature – no response. September 9 Song Park in sales emailed “reaching out to make sure everything is going well,” I replied about my problem - no response except a “Thank You” reply. September 21 I called Penske, the woman who answered would not connect me with service, had to relay everything and was of little help. I used ...
Exceptional Assistance and Customer Service from sales person, Eric Burleson. I visited multiple times over 5/6weeks regarding my interest in the purchase of an Accord or Civic
My poor little car was making an awful noise. It turned out the tensioner/pulley needed to be replaced. It was ready before 9 AM the next day. Follow up was excellent the whole way through the repair process.
Quickest experience in getting a new Vehicle I have every had made things so easy and efficient very happy and love the CRV will recommend
Everyone was so polite. They took care of me in no time at all. I would definitely recommend this dealership. I trust them for any work I need done.
Very friendly and personable. Great follow up as well with all involved. I would definitely recommend this Honda dealership to all my friends and family
Was in desperate need of a new car, and I got the helped that I needed. Tom listened to what I was looking for, showed me some vehicles, and helped me find the vehicle I love!! Thank you for your help!!!!
Used car service has been horrible, sales rep Brian Berger. Bought vehicle on July 7th and still no title Oct 1st. In addition within three weeks of purchase noticed issue with brakes. Sales man said take vehicle somewhere else. Rear brakes and rotors bad. $385 repair and still no title in hand. Filing complaint with IN sec of state.
My wife and I popped into Penske to look at The Ridgeline. We wanted to “shop around” for the best deal on our trade in. We had Jack as our sales person. We were at another Honda dealership prior to stopping in. We didn’t have any intention on buying the vehicle but Jack gave us an offer we couldn’t refuse!! Brandon in the finance department made everything easy and we ended up driving a new truck right off the lot then and there. Jack was extremely knowledgeable about the details of the car and went over all the ...
Our battery stopped working while we were visiting Indy. We were worried we would be stranded as it was later on a Saturday. Located and called this dealership and they got us in immediately, replaced our battery and on our way in less than one hour!! So great! Terrific customer service with knowledgeable people, especially Steve Purvis in repairs. They really made a potentially stressful situation, so much less stressful. So grateful for the crew at Penske!
I needed to have my ridgeline serviced prior to a long road. They were able to get me in for service in a timely manner. In and out as they promised.
My wife and I wanted to trade in our old vehicle with 128000 on it. KBB had it listed for about $3500. Jack our sale rep was able to get way more for the the trade than another dealer we were at earlier that day. He was very knowledgeable about the truck and took a long time to explain all the details on the truck. No BS, no haggling. He asked what we wanted and made it happen just like that. We are extremely happy with the finance deal we got as well. We didn’t intend to buy on the spot ...
Penske never fails me. I have bought 3 CR-Vs from the. They are always fair and helpful. The service department is great. I would always recommend Penske Honda.
They let me take my time and answered my questions. The tech was a help with transferring my things to the new car. Also helped with getting my phone and car to talk.
Todd Vostry was the absolute best. He went out of his way to help me and answered all of my questions. Got me the car I wanted and all while having a great sense of humor with me. Steve in financing was also the best. You need a car? Go find these two!
What a great place! Wish I would have discovered them sooner. Todd Vostry is the best. We didn’t have much time to complete the sale but Tod worked quickly and we were able to sign within an hour. We also were unable to drive the car home that day and he arranged for delivery.
Great shopping experience. Basically a no BS sales transaction. Worth the 2 hour drive. They had the exact vehicle I wanted in stock. Couldn’t be happier .
Purchased a 2015 Honda CR-V. Tom Hackett, our salesperson, was knowledgeable and easy to work with. Financing process was straightforward with no pressure to buy add-one.
I won’t go anywhere else, the service is outstanding. I gladly recommend them to friends and family. The waiting area is clean and comfortable too.
Came in for oil change without appointment, was completed quickly and with no issues. Angel was professional and made the experience very easy. Would recommend
Excellent service. Sales person Doug Winston is very helpful to provide all the details and I am glad he worked out the deal very well.
Angel and his team took very good care of me. Slid me into the schedule w/o an appointment, worked efficiently to get me out to get back to the clinic where there were patients waiting to be seen. The dead battery turned out to be free bc the car was still under warranty. Great surprise for me! I was treated like a queen while there and they listened to my questions patiently. Will buy my next car from Penske.
I have always enjoyed coming here. They have great hours and quick access into the service bay. Helpful service advisors. Comfortable waiting area and quick exit when service is complete
Service is quick, easy and professional. Facility is very clean and comfortable. I did not have an appointment but was able to get in right away for a multi point service.
It was an excellent and very smooth purchase, Mario was very calm and patient and had top notch customer service. Would 100% recommend buying there.
Great dealership. Tom Hackett was very knowledgeable but low (no) pressure. I knew the car I was interested after seeing it online. I explained to Tom my frustrations with trying to buy at another dealership (not Honda) in Fishers and he said that they don't have any hidden fees or dealer added options unless you specifically choose them. Asked for a slight discount on a Certified 2015 CR-V that was already fairly priced and they accepted. The finance part was straight forward. Was going to pay cash but Tom mentioned the 1.9% rate for 60 months. True to his word, there were ...
Service was quick. People are friendly and polite. I will go back. I would recommend this dealership to my friends. I was satisfied with the price.
Great no pressure customer service with great prices. Gave us a better price before we even arrived at dealership than what was shown on the internet.
Incredible customer sevice!! Bob Burgher and Justin (sits behind the big desk, has issues with calling Bob on his cell lol) Hands down the best customer service with their warm and inviting personality. Very knowledgeable of Honda!! Def recommend Penske
I purchased my Honda CR-V in 2013 and have only taken my car to this dealership. The service is great!!! Never have had to bring my car back for any reason after it was serviced. Never feel pressured to have service work done when my budget doesn't allow, and I trust this service with my car.
We were shopping for our son’s first vehicle. Mark Robinson was absolutely amazing beyond words! Mark had two cars waiting at the front door when we pulled in to the dealership with keys in hand. Mark also stayed late after closing to finish up the sale and ensure everything was taken care of for us. I can now rest peacefully knowing my son is driving a safe reliable vehicle. I highly recommend Mark at Penske Honda, we definitely will be back with future purchases.
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